Copyright and DMCA
Customers upload their own long-form video. We cut clips from it and, when asked, publish those clips to accounts they have connected. We do not host a public library and one customer cannot see another’s material.
That shape matters: the plausible infringement here is a customer uploading material they do not own, not a stranger discovering it on our service. The procedure below is built for that case.
Designated agent
Notices go to [designated agent name], [physical address], [telephone], [email protected].
US safe-harbour protection requires an agent registered with the US Copyright Office — a page on a website is not sufficient. That registration is a filing with a fee and a renewal, and it is [pending].
Filing a notice
Send the designated agent a written notice containing:
- A signature — electronic is fine — of the copyright owner or someone authorised to act for them.
- Identification of the work you say was infringed.
- Identification of the material on Klipara you want removed, specific enough for us to find it. A clip URL, a share link, or a published post URL is ideal. “Somewhere on your site” is not actionable and we will come back to you for more.
- Your address, telephone number and email.
- A statement that you believe in good faith the use is not authorised by the owner, its agent, or the law.
- A statement that the information is accurate and — under penalty of perjury — that you are authorised to act for the owner.
An incomplete notice does not start the clock. We will tell you what is missing rather than silently doing nothing.
What we do when we receive one
Same business day where possible, and within 5 business days in any event:
- Disable access to the identified material and any share links pointing at it.
- Notify the customer whose workspace it was in, with a copy of the notice.
- Record the whole thing in that workspace’s audit log.
We disable rather than delete. A clip removed on a notice that is later withdrawn or successfully countered has to be restorable, and permanently destroying a customer’s material on an unexamined allegation is not something we can undo.
Published posts are outside our reach. Once a clip has gone to a platform, only that platform can remove the copy on that platform.
We will disable the clip here and tell the customer, and we will say plainly that we have done so rather than implying we have done more.
Counter-notice
If you believe your material was removed by mistake or misidentification, send the designated agent a counter-notice containing your signature; identification of the material and where it was; a statement under penalty of perjury that you have a good-faith belief the removal was a mistake; and your name, address and telephone number, with a statement consenting to the jurisdiction of the federal court for your district — or, if you are outside the US, any district in which we may be found — and that you will accept service from the person who filed the notice.
We forward it to the complainant. Unless they tell us within 10 business days that they have filed a court action, we restore the material within 10 to 14 business days.
Repeat infringers
We terminate the accounts of repeat infringers. A strike is a notice we acted on that was not successfully countered and not withdrawn. Three strikes ends the account.
Because our customers are agencies and studios, the count is per workspace, not per user: one person creating a new login does not reset it, and one careless editor should not end an agency’s account on their own — the workspace owner is notified on the first strike, so it never arrives as a surprise on the third.
Misrepresentation
Knowingly misrepresenting that material is infringing — or that it was removed by mistake — makes you liable for damages, including costs and legal fees. We take that seriously in both directions, and we will not action a notice that is obviously a competitive or reputational complaint dressed as a copyright claim.
Outside the US
For customers and complainants in the UK and EU, the equivalent obligations under the Digital Services Act and the E-Commerce Directive apply. The procedure above is what we run in every jurisdiction; where local law requires more — a specific response time, a named point of contact, an appeals route — we meet the stricter requirement rather than the minimum. The DSA assessment is [pending].